Organizational Reviews

A comprehensive analysis of a department, a process, or the organization as a whole to ascertain opportunities to increase efficiency and/or effectiveness in serving internal and external customers. May involve utilizing a wide variety of methodologies. Results include new organization structures; redesigned processes, policies, and procedures; new communication protocols; and new reporting and performance management systems.

When is this service appropriate?
Organizations under any of the following situations: A recent trend of poor performance and customer service; recent or anticipated changes in customer needs and expectations; recent or anticipated changes in the product/service mix; recent or anticipated change in departmental or organizational/leadership.

All organizations, whether or not the above conditions apply, can benefit from an independent review of operations every three to five years.

Employee Attitude Surveys and Focus Groups

A formal, confidential assessment of management and employee attitudes and concerns towards your company regarding organization and operational matters. Includes data collection, tabulation, evaluation, conclusions, and recommendations.

When is this service appropriate?
Organizations that have not conducted a survey during the previous three years. Also, those that have been experiencing symptoms of dissatisfaction such as increased grievances, turnover, employee morale problems, supervisor – employee disagreements, deteriorating safety records, reduced numbers of employee referral or suggestions, etc.

For more information regarding any of the performance management services, please feel free to contact:

Cyndi Mergele, SPHR, PI
cyndi.mergele@padgett-cpa.com
Phone: (210) 828-6281
Toll Free: (800) 879-4966